At CROIX, we want you to be completely satisfied with your purchase. We apologize if we have made a mistake in delivering your order and will be responsible for delivery costs.
All returns and exchanges require prior approval. Please contact our customer service within 48 hours of receiving your package. Please make sure your pieces are returned to us in new and unused condition with original and complete CROIX packaging. Should the package arrive to you in damaged condition, please be sure to document this prior to opening for our insurance claims. To protect your return package to us, please pack carefully with all original CROIX packaging when shipping back.
Many but not all of our rings can be resized. Pricing for ring resizing varies depending on style and frame availability. It typically starts with IDR 150,000 as there are costs incurred with new framing, sterilization and plating. Requested ring resizing and shipping will be at extra expense not bourne by CROIX. We will do our best to refresh your jewelry whenever possible, however we do reserve the right to not repair items that have incurred non-manufacture related damages. Please contact our customer service for further questions.
All sale items are considered FINAL sale. Please check your size accordingly and contact our customer service for further questions.
Due to variations, all customized preorder pieces are considered FINAL sale.
We accept relove trade-in only for original CROIX products with original and complete CROIX packaging purchased within one year. 20% of original value of your returned jewels will be deducted from your next purchase.
Gift cards purchases cannot be refunded or converted to currency.
All CROIX jewelry is traditionally crafted with classic techniques and is therefore delicate. To extend the life of your jewelry, please note these care guidelines:
Do remove jewelry before hand washing, swimming and/or applying products as it will reduce the life of plating and loss of brilliance
Do avoid hard contact, knocking against objects as it can scratch or chip. When unused, do store in CROIX soft velvet pouch or similar options.
Do avoid chemical contacts, polish with only soft cloth such as eyeglass cloth or soft cotton. It is recommended to put on jewelry last when dressing and remove first when undressing.